Spa Freight

Standard Spa Delivery - urban area

A Standard Metro Delivery covers portable spas up to 2.3m2 being delivered in urban or ‘metro’ areas.

A Standard Metro Portable Spa Delivery is an extra charge on your sales order.

It includes delivery to your property on a hi-ab truck, the spa will be craned from the truck to the final site only if clear barrier free access is provided for the truck and spa. If the spa cannot be placed on the final site it will be unloaded in a safe, secure position on your property.


Standard Swim Spa Delivery – urban area

A Standard Metro Swim Spa Delivery applies to swim spas and spas larger than 2.3m2 being delivered in urban or ‘metro’ areas.

A Standard Metro Swim Spa Delivery is an extra charge on your sales order. It applies to swim spas and spas larger than 2.3m2.

This service covers delivery to your property only. It does not cover non-standard deliveries, installation or the hiring of a crane or Hiab to unload and place the spa or swim into position (unless specified on the sales order). You will need to organise this yourself, as explained below.

Please note, it is virtually impossible to move a swim spa by hand once in position. For this reason, it is vital that it is placed in its final position whilst the crane or hiab truck is on-site.

If you require the spa or swim spa to be placed into position using a trolley, instead of a crane or hiab, then this is considered ‘Non-Standard’ and will need to be quoted separately prior to delivery.


Self-pickup from Warehouse

If you have chosen to collect your spa from the warehouse yourself, or you have assigned a courier to collect it, you will be responsible for it as soon as it has left our warehouse.

It is recommended that, even if you assign a courier to pick up the product, you are also present to inspect the goods at our warehouse so you know what condition it was in prior to departure and delivery.

Please note: At the point of collection, the spa or swim spa becomes your property and you will be liable for any damage. Please make sure to have insurance.

Shipping Policy Pool & Spa Chemical and Accessories 

Order processing

Online orders will be processed and shipped within 24 hours after order placement. While every effort is made to get your order to you ASAP, dispatch times can vary depending on public holidays and peak periods.


Shipping Carrier

We choose the most effective and efficient shipping carrier for your local area. Most parcels are shipped via Australia Post, Startrack, Fastway or TNT couriers.


Tracking of shipments

When your order is dispatched a tracking number will be sent to the email address you provided at the time you placed your order. This allows you to track the item through the shippers web site.


Delivery address

Please try to provide a postal address where you will be located during the day or your parcel can be left safely, such as a business or work place.



We do not offer shipping outside of Australia.

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See us instore

154-158 Hobart Road
Kings Meadows, Tasmania

299 Main Road
Glenorchy, Tasmania