Privacy policy

Last updated: 07/10/2025
Legal Entity: Pool & Spa World (ABN 68 282 187 801)
Postal Address: PO Box 471, Kings Meadows TAS 7249, Australia
Contact: info@poolandspaworldtas.com.au

1 – Overview

Pool & Spa World (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and disclose personal information when you visit our website, purchase from us, or interact with our services.

By using our website or providing your personal information, you agree to this Privacy Policy.

2 – Information We Collect

We collect personal information necessary to provide our products and services, including:

  • Name, billing and shipping address, phone number, and email address

  • Payment information (processed securely via third-party payment gateways such as Shopify Payments, PayPal, or Afterpay)

  • Order details and purchase history

  • Communication preferences and correspondence with us

  • Information collected automatically (device type, IP address, browser, time zone, and site-usage data via cookies or analytics tools)

3 – How We Collect Information

We collect information through:

  • Our online store checkout and account registration

  • Contact forms, email enquiries, phone calls, and in-store interactions

  • Cookies, analytics tags, and pixels (e.g. Google Analytics, Meta Pixel)

  • Subscription forms for newsletters or promotions

  • Product warranty registrations and service requests

You may choose to browse anonymously or block cookies, but some website features may not function correctly.

4 – Use of Personal Information

We use personal information to:

  • Process and fulfil orders, payments, and deliveries

  • Communicate with you about your purchase or enquiry

  • Provide customer service and technical support

  • Send order updates, invoices, and receipts

  • Improve our website, marketing, and product offerings

  • Comply with legal obligations

With your consent (or where otherwise permitted by law), we may also use your information to send promotional offers, newsletters, or remarketing ads.
You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us.

5 – Disclosure of Information

We may disclose your personal information to:

  • Service providers such as payment processors, freight companies, and IT/marketing support partners

  • Shopify Inc. (our e-commerce platform provider)

  • Analytics, advertising, or email-marketing providers that assist our business operations

  • Regulators, law-enforcement agencies, or courts when required by law

These third parties are only given the information necessary to perform their functions and are required to handle it in accordance with privacy standards.

6 – Storage & Security

We take reasonable physical, technical, and administrative precautions to protect your information from loss, misuse, unauthorised access, or disclosure.
Your data may be stored securely in Australia and overseas (for example, on Shopify’s servers in Canada or the USA).

All online transactions are encrypted using SSL/TLS technology.
While we take all reasonable steps to protect data, no method of transmission over the internet can be guaranteed fully secure.

7 – Cookies & Analytics

Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and deliver personalised content or advertising.
You can disable cookies in your browser settings, but some site features may not work as intended.

We use:

  • Google Analytics – to analyse site usage and improve performance

  • Meta Pixel (Facebook/Instagram) – to deliver relevant ads and measure results

  • Shopify Analytics – to track store performance and optimise checkout

Data collected through these tools is aggregated and does not personally identify you.

8 – Email & SMS Marketing

By subscribing to our marketing lists, you consent to receive promotional emails or SMS messages.
You may unsubscribe at any time using the link in the message or by contacting us.
We never sell or rent your details to third parties for marketing.

9 – Access & Correction

You may request access to, or correction of, your personal information by contacting us in writing.
We will respond within a reasonable timeframe and may need to verify your identity before releasing or amending information.

10 – Retention of Data

We retain personal information only for as long as necessary to provide our services or comply with legal and accounting obligations.
When data is no longer required, it is securely deleted or de-identified.

11 – Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these third-party sites and recommend you review their policies before providing personal information.

12 – Children’s Privacy

Our website is not directed at individuals under 18 years of age.
We do not knowingly collect personal information from minors without parental consent.

13 – Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the “Last updated” date above.
Your continued use of our website after updates constitutes acceptance of the revised policy.

14 – Contact Us

If you have questions or concerns about this Privacy Policy, or wish to access or correct your personal information, please contact:

Pool & Spa World
info@poolandspaworldtas.com.au
PO Box 471, Kings Meadows TAS 7249, Australia

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992