Pool & Spa Shop Delivery FAQs
At Pool & Spa Shop, we’re committed to getting your pool and spa chemicals to you quickly and safely – no matter where you are in Australia. Below are answers to our most commonly asked delivery questions to help you shop with confidence.
How long does delivery take?
Standard delivery usually takes between 3–7 business days depending on your location. Express delivery is typically 1–3 business days for metro areas.
Do you deliver Australia-wide?
Yes! We ship all our pool, spa, and swim spa chemicals anywhere in Australia – from major cities to regional and remote areas.
Do you offer express shipping?
Absolutely. We offer both Standard Post and Express Post options at checkout so you can choose the delivery speed that suits you.
How much is postage?
Postage costs are calculated at checkout based on your location and preferred shipping method. We aim to keep our shipping fees competitive.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your delivery in real-time.
When will my order be dispatched?
Orders placed before 1 PM (AEST) are usually dispatched the same business day. Orders placed after that time are sent the following business day.
Which carriers do you use?
We primarily use Australia Post for both Standard and Express deliveries to ensure reliable service and wide coverage.
Do you deliver to PO boxes or parcel lockers?
Yes. Australia Post allows us to deliver to PO boxes and parcel lockers nationwide.
Do you ship pool & spa chemicals everywhere in Australia?
Yes, our products comply with shipping regulations and can be delivered nationwide.
What if my order arrives damaged or missing?
If your order arrives damaged or incomplete, contact our customer support team immediately. We’ll arrange a replacement or refund quickly.
Want to learn more about delivery options? Visit our Shipping & Delivery page: https://www.poolandspa.shop/blogs/news/shipping-delivery
Ready to shop? Explore our top collections:
• Spa Chemicals: https://www.poolandspa.shop/collections/spa-chemicals
• Swim Spa Chemicals: https://www.poolandspa.shop/collections/swim-spa-chemicals
• Pool Chemicals: https://www.poolandspa.shop/collections/pool-chemicals
• Water Testing Kits: https://www.poolandspa.shop/collections/water-testing-kits